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FAQ

What does “Integrative Family Medicine” mean?

Integrative Family Medicine combines conventional and complementary or alternative therapies, as well as a holistic mindset. Lake Travis Integrative Medicine approaches each patient in a unique and customized way and looks at the whole person-body, mind, and spirit. In a collaborative effort, our practitioners work together as a team to determine the best individualized health plan. Lake Travis Integrative Medicine views the body’s systems all working together- rather than focusing on one at a time, we take an integrative approach appreciating the interconnectedness of the body’s systems. To help our patients reach optimal health, our practitioners investigate and address the root cause of symptoms.

What are some Conditions that we treat?

  • Allergies
  • Anxiety
  • ADHD
  • Arthritis
  • Auto-immune conditions
  • Bioidentical hormone replacement
  • Depression
  • Diabetes
  • Heart Disease
  • Hypertension
  • Irritable Bowel
  • Chronic Pain
  • Fatigue
  • Stress Reduction
  • Weight Loss
  • Integrative Cancer
  • Digestion / Gastrointestinal
  • Thyroid / Adrenal
  • Pediatric Wellness
  • Functional Nutrition

And more!

Can Dr. Julie or Theresa be my PCP?

Theresa and Dr. Julie are Primary Care Consultants (PCC) and provide limited primary care services; therefore, we recommend that patients maintain a relationship with a true primary care physician or urgent care clinic as their insurance-identified PCP. These practices are better equipped to consult when acute illness care, routine wellness exams, screening tests, and vaccinations are needed when we are unavailable.

We are happy to provide consultation to review acute care concerns as we are able to during our normal business hours.

Our practitioners will gladly work with other providers on your healthcare team to establish continuity of care. Keeping our office up to date on test results will help this process along. For more details on Primary Care Consulting, we encourage you to read this blog post.

Should I see Julie Reardon MD or Theresa Hernandez CNP/APN?

Lake Travis Integrative Medicine uses a team approach to managing healthcare needs. You have the option of an initial visit with either provider and follow up with the other if needed. Both of our providers are certified in Family, Functional and Integrative medicine. Learn more about Theresa NP and Dr. Julie on our About Page.

Learn more about what a Nurse Practitioner is here.

Where can I find the fee schedule?

Fees are listed on our website here.

Will anything be covered by my health insurance?

Many of the lab tests and therapies ordered by our practitioners can be billed through insurance; however, Lake Travis Integrative Medicine does not contract with insurance companies so office visits require payment at time of service. Upon payment, we are able to provide a super bill for those with out of network benefits who wish to self file. These services are considered Out of Network, and any reimbursement received will be at the Out of Network rate for your plan. If you have questions about reimbursement for out of network physician visits contact your insurance company for more information on your benefits.

Is there a late cancellation fee or no show fee?

Due to the generous amount of time alloted for appointments, we require 48 hours notice for cancellations or rescheduling an appointment. If an appointment in cancelled or rescheduled outside of the 48 hour window, full visit charges apply. We do ask that our patients keep a valid credit card on file with us.

What happens if I get sick with a UTI or throat infection after hours?

Lake Travis Integrative Medicine is not an acute care practice. For after hours illness, please go to urgent care or ER.

Here are a few common acute care conditions we can and cannot treat:

  • Rapid Strep – No, we do not offer this test.
  • Throat cultures – Yes. These can be ordered.
  • Fracture – Not treated acutely on site
  • Chest Xray – Not offered on site but can be ordered non-acutely.
  • Urine culture – Yes, can give the order and a specimen cup.
  • If in doubt about an acute illness, call 911 or see your urgent care clinic”

What hospitals does Dr. Reardon use or have admitting privileges with?

Dr. Reardon does not admit or visit her patients in the hospital. Today most patients and hospitals have adopted the use of specialized doctors known as hospitalists for inpatient care. After hour care is administered by Urgent Care or ER physicians.

Will my insurance reimburse me for office visits ?

While Lake Travis Integrative Medicine doesn’t accept insurance, we are happy to provide you with the appropriate documentation and properly coded forms for you to submit to your insurance company. Most patients with out-of-network benefits, who satisfy their deductible, are reimbursed. Our practice is also quite ideal for those with high deductibles or Medical Savings Plans (MSA) or Health Savings Plan (HSA), as she offers discounted labs and
supplements through special vendor relationships.

Lake Travis Integrative Medicine encourages her patients to keep catastrophic major medical coverage.

How can I submit charges to my insurance company if I am covered for out of network providers?

Upon payment, you will be given a coded superbill that you can submit to your insurance company. Some insurance companies honor the charges, some will reimburse you for a portion of the charges, and many do not cover them at all. Please ask your insurance company ahead of time their requirements and processes for out-of-network reimbursement for an office visit.

Does my superbill need a doctor’s signature to insurance reimbursement?

It has been our experience that superbills do not need a practitioner’s signature for insurance purposes. Because the superbill is generated from our EMR (electronic medical record system) with the practitioners in the top left section, this alone usually serves as confirmation that the patient is under our care.

Do you take Medicare?

Dr. Julie Reardon & Theresa Hernandez APN/CNP do not contract with any insurance carriers or Medicare. Medicare patients can see her under private contract; however, Medicare will not reimburse for these visits.

May I use my HSA to pay?

Yes, Lake Travis Integrative Medicine is quite ideal for those with high deductibles or Medical Savings Plans (MSA) or Health Savings Plan (HSA), as we offer discounted lab pricing and supplements through special vendor relationships.

Do you see children?

Yes! We are an Integrative Family Medicine Practice who can help your WHOLE family optimize their health. We do accept pediatric patients, however our clinicians are not on call and cannot act as a PCP.

How do I refill my prescriptions?

To refill your prescriptions please call your pharmacy. They will fax us the refill request. (If your pharmacy needs our fax number, it is 512-309-5437.)

How do I gain access to the Patient Portal?

When you schedule your initial consultation, an invitation to the patient portal (onpatient.com) will be e-mailed to you. Please use the link included in the email to register. The invitation is time sensitive, so if you do not get to sign up within 24 hours, email or call us for a new invitation.

When you register, please use a computer (not an iPad or iPhone) and register using browsers such as Google, Safari and Foxfire. Internet Explorer is not recommended. If you are unable to register let us know so we can help. Please do your best to register prior to your new patient appointment. OnPatient is our preferred tool that we use for all patient communications.

Do you do genetic testing?

Lake Travis Integrative Medicine offers a variety of genetic and specialty tests to our patients including genetic testing. Our providers have found that for many patients, this can be an insightful tool to further individualize you care plan. We encourage you to talk to your provider about which testing might be best for you.

Are we a good fit for your needs?

Lake Travis Integrative Medicine combines ancient wisdom and western medicine to provide the best care possible for our patients. Our team knows that health is multidimensional and not one size fits all. For more information on our providers and staff, check out our About Us page.

If you have questions about if we are a good fit, please email join@laketravisintegrative.com or call 512-850-6963.