FAQ 2017-09-12T14:08:20+00:00


What does “Integrative Family Medicine” mean?

This means Dr. Reardon combines conventional and complementary or alternative therapies, as well as a holistic mindset to treat her patients. She approaches each patient in a unique and customized way and looks at the whole person–mind, body, spirit. For instance, there are no set lab test protocols that she requires for all new patients. Dr. Julie and her patient act together as a team to determine the best individualized health plan. Dr. Julie usually address the most out-of-balance system first. When there are layers of systems out of balance, it can take time to regain vibrant health.

Can Dr. Julie be my PCP?

Dr. Reardon is a Primary Care Consultant (PCC) and provides limited primary care services; therefore, she recommends that her patients maintain a relationship with a true primary care physician or urgent care clinic as their insurance-identified PCP. These are better equipped to consult when acute illness care, routine wellness exams, screening tests, and vaccinations are needed.

Dr. Julie will gladly work with these other providers on her patient’s healthcare team to establish continuity of care. Keeping her office up to date on test results will help this process along. Complete details on what she can and can’t do as your Primary Care Consultant are found in this blog post.

Will anything be covered by my health insurance?

For patients who want to work with their insurance, it is best that they have another PCP and use Dr. Julie as a consultant for special situations.

Many of the lab tests and therapies ordered by Dr. Julie are covered by insurance. Dr. Julie does not contract with insurance companies, therefore she is considered “out-of-network,” and the reimbursement is at the “out-of-network” amount. Patients will receive an invoice with correct coding, which is submitted to their insurance company for reimbursement. If patients’ requests are time consuming and require a lot of printing, in order to deal with their insurance company, there may be an administrative fee to cover the expense.

Is there a late cancellation fee or no show fee?

All cancellations require a 24 hour notice. Full visit charges will apply for notice given less than 24 hours before the assigned appointment time.

What happens if I get sick with a UTI or throat infection after hours?

Dr. Julie does not run an acute care practice. She works independently, rather than with a group. During after hour illness, please go to urgent care or ER. Here are a few common acute care conditions she is asked to treat and their answers:

Rapid Strep – No, we do not offer this test.
Throat cultures – Yes.  These can be ordered.
Fracture – Not treated acutely at her office.
Chest Xray – Not offered at her office site but can be ordered non-acutely.
Urine culture – Yes, can give the order and a specimen cup.

If in doubt about an acute illness, call 911 or see your urgent care clinic.

What hospitals goes Dr. Reardon use or have admitting privileges with?

Dr. Reardon does not admit or visit her patients in the hospital. Today most patients and hospitals have adopted the use of specialized doctors known as hospitalists for inpatient care. After hour care is administered by Urgent Care or ER physicians.

Will my insurance reimburse me for my work with Doctor Julie?

While Dr. Reardon doesn’t accept insurance, she is happy to provide you with the appropriate documentation and properly coded forms for you to submit to your insurance company. Most patients with out-of-network benefits, who satisfy their deductible, are reimbursed. Her practice is also quite ideal for those with high deductibles or Medical Savings Plans (MSA) or Health Savings Plan (HSA), as she offers discounted labs and supplements through special vendor relationships.

Dr. Reardon encourage her patients to keep catastrophic major medical coverage, and offers an innovative direct primary care model “membership” in lieu of insurance for day to day visits. Patients who wish to have long term, consistent access to her via a flat bi-annual or annual fee are invited to learn more about this option on the first visit.

How can I bill my charges to my insurance company if I am covered for out of network providers?

You will be given a coded superbill that you can submit to your insurance company. Some insurance companies honor the charges, some will reimburse you for a portion of the charges, and many do not cover them at all. If this is important, please ask your insurance company ahead of time what they reimburse for out of network providers that you pay out of pocket.

Does my superbill need a doctor’s signature to insurance reimbursement?

It has been our experience that superbills do not need Dr Reardon’s signature for insurance purposes. Because the superbill is generated from Dr. Julie’s EMR (electronic medical record system) with her name in the top left section, this alone serves as a record the patient is under her care.

Do you take Medicare?

Dr. Reardon does not contract with any insurance carriers or Medicare. Medicare patients can see her under private contract; however, Medicare will not reimburse for these visits.

May I use my HSA to pay?

Yes, Lake Travis Integrative Medicine is quite ideal for those with high deductibles or Medical Savings Plans (MSA) or Health Savings Plan (HSA), as we offers discounted labs and supplements through special vendor relationships.

Can I buy the supplements that Dr. Reardon prescribes for me online?

Many supplements can be purchased online through NP Script. Use code “liveit” to receive free shipping and a 10% discount.
Neurobiologix products can be purchased on their website with the discount code REARDON5.
Orthomolecular supplements at this time are best purchased at her office.

Do you see children?

Lake Travis Integrative Medicine sees children over the age of 3. Dr. Reardon will not be an official PCP but will serve as a consultant. Be aware that she does not work on call and does not offer immunizations at her office.

How do I refill my prescriptions?

To refill your prescriptions please call your pharmacy. They will fax us the refill request. (If your pharmacy needs our fax number, it is 512-309-5437.)

How do I gain access to the Patient Portal?

When you schedule your initial consultation, an invitation to the patient portal at OnPatient.com will be e-mailed to you. Please register within 24 hours when the invitation will expire. If it expires, contact 512-850-6963 to have another invitation sent to you.

When you register, please use a computer (not an iPad or iPhone) and register using browsers such as Google, Safari and Foxfire. Internet Explorer is not recommended. If you are unable to register let us know so we can help. Please do your best to register prior to your new patient appointment. OnPatient is the tool that we use for ALL PATIENT COMMUNICATIONS.

Do you do genetic testing?

Dr. Julie offers a variety of genetic tests through her office. At your visit you can decide together which test would best suit you and your needs.